Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

At ocador, every order is packed with care. If something arrives damaged, defective, incorrect, or materially different from the product page, let us know within 30 days of confirmed delivery and we’ll work together on a solution.

What we cover

• Transit damage.
• Defective items or items that can’t be used as described.
• Wrong item received.
• Item materially different from the product-page description.

What we can’t cover

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity chosen at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless tied directly to a reported defect.
• Unauthorized returns.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to reach us

Email support@ocador.shop within 30 days of delivery. Include the order number, checkout email, a description of the issue, and clear photos or video of the item and packaging. Please wait for return instructions before shipping anything back.

Return shipping & fees

For approved claims, ocador provides a prepaid return label or reimburses the approved return-shipping cost when a physical return is required. No restocking fee applies to approved eligible claims.

Approved returns go to:

ocador
9544 3rd Ave NW
Seattle, Washington 98117
United States

Inspection & resolution

Once received, we inspect the return against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. Claims may be denied if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days of approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@ocador.shop
Phone: +1 206-607-7909